• What materials are your products made from?

Each of our products is crafted from carefully selected materials to ensure both quality and comfort. You can find detailed information about the materials used in each item directly on the product page. We are committed to transparency, so you’ll always know exactly what your purchase is made of. If you have any specific questions about materials, feel free to reach out to us!

• How do I know which size to order? 

To make choosing the right size easy, we provide a detailed size guide on every product page. Please check the guide carefully before placing your order to ensure the best fit. If you need further assistance, don’t hesitate to contact us — we're happy to help!

• Do you offer custom or personalized products?

We are happy to create personalized products upon request! However, most of our collection features our own unique designs, thoughtfully crafted by our in-house designers. If you’re interested in a custom piece, feel free to contact us — we’ll do our best to bring your idea to life!

• Where do you ship to?

We ship worldwide! No matter where you are, we’ll do our best to get your order to you.

• How much does shipping cost?

Shipping costs vary depending on your location and the shipping method selected at checkout. You’ll see the exact shipping fee calculated before you complete your purchase.

• How long will it take to receive my order? 

Delivery times depend on your location and the shipping option you choose. Estimated delivery times are provided during checkout. Please note that processing times may add a few extra days before your order is shipped.

• How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. If you have any issues with tracking, feel free to reach out to us!

• What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Find out more here.

• How do I start a return or exchange?

Starting a return is easy! Simply contact us a hello@thebitcoinerspretties.com with your order number and the reason for the return. We’ll guide you through the next steps.

• Can I cancel or change my order after placing it?

Unfortunately, once an order is placed, it cannot be canceled or changed. We begin processing orders immediately to ensure fast delivery. Please double-check your order details before completing your purchase. If you have any urgent concerns, feel free to contact us!

• What payment methods do you accept?

We accept all major credit and debit cards. However, we encourage you to pay with Bitcoin. 

• Do you also accept other cryptos?

No, we’re proudly Bitcoin-only so we don’t accept other cryptocurrencies.